Glia Blog | Digital Customer Service Explained

How can a financial institution provide peace-of-mind no matter when a user has a need? Improve service experiences with integrated secure messaging.

Cyber risk is a great concern for financial institutions. While cybersecurity is top of mind, ensuring digital customer interactions are secured may not be.

We sat down with our new Chief Product Officer, Jay Choi, to get his perspective on joining Glia and the opportunity ahead.

The one-click purchase doesn’t make sense for complicated insurance products. Carriers must prioritize digital support to align to customer expectations.

We're kicking off LGBTQ+ Pride month early with 5 Glia teammates who reflect on the importance of an open, inclusive workplace.

With high call volumes and lingering staffing obstacles, financial institutions can ease their burden with conversational chatbots.

How banking institutions can unify asynchronous messaging & real-time interactions to breakdown silos for improved efficiency, customer experience & results.

3 lessons from interacting with over 250 CX leaders and DCS pioneers in Arizona at Glia’s first ever in-person "Interact" themed customer conference.

Adding AI-powered, 24/7 self-service convenience to your dial-in phone system brings appealing voice banking features to the entire customer experience.

We examine how the interactions customers are having with your team carve a much deeper groove into customer loyalty–and how you can make it an effortless experience.