Glia Blog | Digital Customer Service Explained

It’s no secret that today’s consumer is finicky- they have high expectations and low patience for anything that isn’t top of the line. This...

It’s no secret that due to the increasing number of screens in the average American’s  life, visual engagement is becoming paramount in sales and...

On the latest episode of Movers & Shakers, our Co-Founder & COO, Justin DiPietro, sits down to discuss the hype around conversational artificial intelligence...

The importance of the CX within a business has become a focal point when it comes to achieving organizational success. Building a strong, positive...

Creating the Unbroken Customer Journey As more companies begin focusing less on price and more on customer experience, our mission to create an unbroken, contextual,...

Lately, it is almost impossible to scroll through any news feed without coming across an article about Artificial Intelligence and its predicted impact on...

As companies focus on moving more of their business online, it is becoming increasingly important to pay closer attention to the customer journey and...

There is certainly no shortage of hype around the topic of artificial intelligence (AI). Every day we find grand proclamations about the arrival of...

Contact centers are constantly evolving due to the explosion of burgeoning technologies. With this being said, how do managers implement contact center best practices...

The modern association with online customer service often revolves around an experience with live chat. While it’s certainly not the only channel that customers...