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Last weekend the SaleMove Engineering team hosted our first public hackathon. Developers competed by bringing their skills, passion, and grit to the realm of customer experience. At SaleMove, we are well aware that CX is fertile ground for applying developer...

Recent advances in Artificial Intelligence (AI) have been changing and shaping businesses, most notably in their ability to bring customer experience (CX) to the next level. Although AI has become a staple amongst businesses of all sizes, full automation still...

Most companies are aware that CoBrowsing can decrease costs and increase customer satisfaction. However, after speaking with a top insurance company, I recently discovered another huge benefit of CoBrowsing - cutting down on the cost of regulation. This insurance company...

With all of the speech recognition, machine learning, and bot-based customer experience solutions available to companies today, there are still a few industries that must continue to provide a personal touch in order to retain their customers. At the forefront of...

It’s no secret that today’s consumer is finicky- they have high expectations and low patience for anything that isn’t top of the line. This means in order for businesses to be successful in today’s market, they need to provide a...

It’s no secret that due to the increasing number of screens in the average American’s  life, visual engagement is becoming paramount in sales and customer service. Visual engagement involves communicating with customers visually in the form of screen sharing, CoBrowsing,...

On the latest episode of Movers & Shakers, our Co-Founder & COO, Justin DiPietro, sits down to discuss the hype around conversational artificial intelligence (AI) and offers insight into how SaleMove views the future of bots. According to Justin, Conversational AI,...

Creating the Unbroken Customer Journey As more companies begin focusing less on price and more on customer experience, our mission to create an unbroken, contextual, and more human customer journey becomes critical to the success of the companies who rely on...

Lately, it is almost impossible to scroll through any news feed without coming across an article about Artificial Intelligence and its predicted impact on digital interactions in the present and future. Recently, one particular phrase  may have caught your eye- Conversational...