Glia Blog | Digital Customer Service Explained

It's hard to ignore the potential to reach and engage customers through SMS text messaging. Learn how SMS fits seamlessly into Digital Customer Service.

It’s the Ultimate in Customer-Centricity Virtually every company says they are focused on their customers more than ever before....

Supporting internal needs is often a secondary priority behind customers. What if we served employees with the same vigor that we served our customers?

From a reliability and security perspective, can your critical customer engagement platform help you manage through and even avoid downtime?

Your service model is costing your company too much to create a worse customer experience. See how a seamless service model can impact your bottom line.

The book, Digital Customer Service, joins the ranks of works by noted authors like Fred Reichheld and CX thought leader Dan Gingess.

Are your customers or members able to get help when they need it, no matter when that may be? We look at recent holiday banking trends.

Customer communication is crucial. Learn how Glia is architected to keep customer service up and running, even during major Cloud outages.

We look back on the top articles of 2021 and how Digital Customer Service has reshaped the customer experience and improved service delivery.

As 2021 comes to a close, we are reflecting on the amazing experiences that we’ve had with customers, partners, and the broader financial community.