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At SaleMove, we know that the most forward-thinking companies are those led by executives who are always searching for new ideas—and new ways to operationalize them. As our CEO, Daniel Michaeli explains, “Organizations and the people who work in them learn from all manner of teachers and examples.” Here are six Podcasts sure to expand any CTO’s skillset, whatever their reason for listening. 1. If you want to hear from your peers: Modern CTO with Joel Beasley Ever...

On this episode of The CX Show, our co-founder and CEO, Dan Michaeli, sits down with Shannon Spotswood, president of RFG Advisory, a professionally managed hybrid RIA dedicated to supporting advisors and their clients best intentions. With more than 20 years in the finance industry, Shannon puts her enthusiastic passion to work by developing the processes and technology to help RFG Advisors and their clients succeed. In order to bring RFG to the next level, Shannon knew...

If consumers had to give chatbots a performance review, it probably wouldn’t be stellar. This is true for all sorts reasons, but especially so when it comes to delivering first-rate customer service. In the early days, this technology was crude and ineffective, and sometimes even embarrassing for brands. Even today, chatbots can be alienating, especially to Baby Boomers, if adequate time isn’t taken to design and implement them properly. However, it’s difficult to dismiss the cost benefits...

Technology’s role in customer service is growing at warp speed. Social media has opened up multiple channels of communication between brands and consumers, allowing those conversations to take place almost 24/7. At the same time, more and more firms are relying on (or planning to adopt) artificial intelligence—and not just as a first stop on the customer service  journey. In some basic cases, chatbots and other AI tech have the power to resolve an issue start...

According to McKinsey & Company, digital transformation is a uniquely complex challenge, because it impacts nearly every facet of an organization. It requires “unprecedented coordination of people, processes, and technologies” and in today’s rapidly-changing business climate, it’s also crucial to survival. So how can an organization pull it off? In his recent book, Driving Digital Strategy, Harvard business professor Sunil Gupta explains what he learned by studying the digital approaches of not just upstarts such as Apple, Amazon,...

Here’s a scenario I’m hearing about more and more regularly: In an effort to cut costs, Company X decides to replace the humans in their call centers with bots. In theory (and in Facebook CEO Mark Zuckerberg’s mind) it makes perfect sense. In the United States, one in 25 employees is a call center worker and staffing costs are often one of a company’s biggest expense, so why not invest in a cheap technology that will...

With more than 80% of the data gathered being unstructured and unusable, companies are leaving a lot of value on the table. To recover that value, they have to be able to make sense out of massive amounts of unorganized information, and so companies are turning to artificial intelligence to help separate the valuable data from the noise. With AI and machine learning, companies are able to turn their previously unusable data scraps into valuable business...

We live in an interesting time. It wasn’t too long ago that data scientists, industry leaders, and lead developers were imagining what Artificial Intelligence (AI) was capable of. While it’s still uncertain how far we can take AI, the more important question is what can we do with what we already have? AI has moved from science fiction to reality, and innovative creators are finding that they can use it in new and unexpected ways, most...

Omnichannel Customer Engagement (OCE) revolves around the ability to deliver a consistent experience across all of a company’s channels. Whether a customer uses live chat, a call center, or speaks directly with a representative face-to-face, customers expect the quality of the interaction to be seamless regardless of the channel. A company’s strategy for OCE is important. The Aberdeen Group found that companies with the best omnichannel strategies retained 89% of their customers, as opposed to only...

Artificial Intelligence is all the rage in business right now, with companies clamoring to be at the front of the AI race. According to this analysis by Bloomberg, more and more organizations are mentioning AI on their earnings calls. While the concept of AI is becoming a bigger part of business conversations, implementation is often stagnated due to misconceptions about the technology. So,  what are the most common misgivings about AI? AI is Going to Replace All Jobs Understandably, some...