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What If You Had a “Do-Over?”

May 6, 2022

Putting the Us in Customer

February 4, 2022

“Digital Customer Service” Named to Forbes’ List of Top Business Books of 2021

January 14, 2022

Confidence in the Cloud: Consistently Connect with Customers

January 7, 2022

The Race To Keep Up With Customer Expectations

December 3, 2021

Digital Transformation is All About Experience

October 22, 2021

Now It’s Our Turn

August 27, 2021

What If Every Phone Call Was Considered a Failure?

August 20, 2021
Change in the Contact Center

The Times They Are a-Changing: Talent in the Contact Center ...

Customer Support July 29, 2019
Contact Center Blueprint

Glia Featured in Forrester Report

Customer Support January 29, 2019
Woman listening to podcast

Six Podcasts Every CTO Should Know

Customer Support January 24, 2019
Shannon Spotswood CX Show

On the Podcast: Going Digital First at RFG with Shannon Spotswood

Customer Support January 18, 2019
Robot saying hello

The Case For Customer Service Chatbots- As Part Of Your CX...

Customer Support January 7, 2019
Customer Service Rep Networked

Meet The Customer Service Rep Of The Year—in 2028

Customer Support December 17, 2018
customer experience

4 Customer Service Stories That Inspire

Customer Support November 6, 2018
point of friction

Poor Customer Service? This is (Probably) Why

Customer Support October 31, 2018
chat bot

Why Bots Alone Are Not a Smart Way to Lower Customer...

Customer Support August 27, 2018
human assisted ai

How Human Assisted AI Will Improve Your Customer Service

Customer Support August 3, 2018
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