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Customer Support

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point of friction

Poor Customer Service? This is (Probably) Why

Customer Support October 31, 2018

Why Bots Alone Are Not a Smart Way to Lower Customer...

Customer Support August 27, 2018

Customer Service Continuity

Service Continuity in a Disrupted World

Customer Support March 17, 2020

human assisted ai

How Human Assisted AI Will Improve Your Customer Service

Customer Support August 3, 2018

Keeping Customer Experience Human

Customer Support June 14, 2018

negative customer experience

Why Your CX Strategy Is Failing

Customer Support May 8, 2018

Design Thinking Can Help Build A Better Customer Experience

Customer Support May 1, 2018

Social Media and the Customer Experience

Customer Support April 24, 2018

ai customer service

Value of AI in Customer Service

Customer Support April 18, 2018

On the Podcast: How to Offer Amazing Customer Service with Shep...

Customer Support April 13, 2018

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