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Shannon Spotswood CX Show

On the Podcast: Going Digital First at RFG with Shannon Spotswood

Customer Support January 18, 2019

Customer Service Rep Networked

Meet The Customer Service Rep Of The Year—in 2028

Customer Support December 17, 2018

small business lending

Lending a Hand with Small Business Lending

Customer Support May 29, 2020

point of friction

Poor Customer Service? This is (Probably) Why

Customer Support October 31, 2018

Why Bots Alone Are Not a Smart Way to Lower Customer...

Customer Support August 27, 2018

customer satisfaction

First Contact Resolution Makes A Difference

Customer Support August 6, 2019

human assisted ai

How Human Assisted AI Will Improve Your Customer Service

Customer Support August 3, 2018

Keeping Customer Experience Human

Customer Support June 14, 2018

negative customer experience

Why Your CX Strategy Is Failing

Customer Support May 8, 2018

Design Thinking Can Help Build A Better Customer Experience

Customer Support May 1, 2018

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