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Monday, May 23, 2022
Glia Blog | Digital Customer Service Explained
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Home Authors Posts by Rick Delisi

Rick Delisi

15 POSTS 0 COMMENTS
Co-Author, “The Effortless Experience” and "Digital Customer Service: Transforming Customer Experience for an On-Screen World."
Imagine a World of ZERO Customer Service Phone Calls It’s Possible, if you Give Customers a Far Better Alternative
Customer Experience

Imagine a World of ZERO Customer Service Phone Calls

Rick Delisi - May 20, 2022
What If You Had a “Do-Over? ”How Would Your Service Model Be Different?
Contact Center

What If You Had a “Do-Over?”

Rick Delisi - May 6, 2022
Customer Service: To Infinity and Beyond. Digitally Transform To Rediscover Your Love Of Serving Others
Digital Customer Service

Customer Service: To Infinity and Beyond

Rick Delisi - April 22, 2022
Agents = Teachers: Digital Customer Service Empowers Front-Line Representatives
Outstanding Operator

Agents = Teachers

Rick Delisi - March 11, 2022
Can You Wait Any Longer to Go All-In on Digital Transformation?
Innovation

Digital Customer Service: “Nice-To-Have?” Or “Need-To-Have?”

Rick Delisi - February 25, 2022
Customer Engagement

Why Do Customers Love DCS So Much?

Rick Delisi - February 11, 2022
The Reality of your Service Model That You Don’t Want Your CFO To Know About
C-Suite

The Reality You Don’t Want Your CFO To Know About

Rick Delisi - January 21, 2022
Keep up with Customer Expectations: Neglecting Customer Service is Like Running with Lead Shoes
Customer Experience

The Race To Keep Up With Customer Expectations

Rick Delisi - December 3, 2021
Deliver Customer-Centric Service with Digital Customer Service
Customer Engagement

See The World The Way Customers See It

Rick Delisi - November 5, 2021
What if every phone call was a failure? Deliver an Improved Customer Experience on THEIR Screen.
Contact Center

What If Every Phone Call Was Considered a Failure?

Rick Delisi - August 20, 2021
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