Thursday, July 29, 2021
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Justin DiPietro

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In some ways you could think of knowledge bases as the library and conversational AI as the librarian that helps find the right info.
Customer Support

Conversational AI, the Answer to Knowledge Base Shortcomings?

Justin DiPietro -
Digital Routing
Contact Center

Digital Routing

Justin DiPietro -
chat bot
AI Bots

Why Bots Alone Are Not a Smart Way to Lower Customer...

Justin DiPietro -
search engine
AI Bots

What Google and Chatbots Have in Common

Justin DiPietro -
analytics
AI Bots

Conversational AI- Short Tail Vs. Long Tail

Justin DiPietro -
rules
Customer Engagement

Removing Regulation Hurdles with CoBrowsing

Justin DiPietro -
death of phone
Innovation

Why the Phone’s Days are Numbered

Justin DiPietro -
Human in Bot
Customer Experience

There’s a Human in that Bot!

Justin DiPietro -
webRTC vs Flash
Technology

WebRTC vs. Flash – Not Much of a Competition

Justin DiPietro -
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