Monday, May 10, 2021
Home Authors Posts by Justin DiPietro

Justin DiPietro

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Digital Routing
Contact Center

Digital Routing

Justin DiPietro -
chat bot
AI Bots

Why Bots Alone Are Not a Smart Way to Lower Customer...

Justin DiPietro -
search engine
AI Bots

What Google and Chatbots Have in Common

Justin DiPietro -
analytics
AI Bots

Conversational AI- Short Tail Vs. Long Tail

Justin DiPietro -
rules
Customer Engagement

Removing Regulation Hurdles with CoBrowsing

Justin DiPietro -
death of phone
Innovation

Why the Phone’s Days are Numbered

Justin DiPietro -
Human in Bot
Customer Experience

There’s a Human in that Bot!

Justin DiPietro -
webRTC vs Flash
Technology

WebRTC vs. Flash – Not Much of a Competition

Justin DiPietro -
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