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Jeffrey Mack

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chat bots
AI Bots

Leveraging AI to Empower Your Customer Support Representatives

Jeffrey Mack -
omnibrowse
Customer Experience

The Easiest Way To See CoBrowsing In Action

Jeffrey Mack -
micro branch
Customer Experience

Are Micro-Branches the Next Big Thing?

Jeffrey Mack -
agents
Customer Experience

On-Screen Vs. Off-Screen Calling

Jeffrey Mack -
system of engagement
Customer Engagement

Building a System of Engagement

Jeffrey Mack -
omnichannel
Customer Engagement

Omnichannel Customer Engagement

Jeffrey Mack -
communication channels
Customer Experience

The Ultimate Support Agent Workstation

Jeffrey Mack -
touchpoints
Customer Experience

Live Web Observation and CX

Jeffrey Mack -
finvoate
Customer Experience

FinovateFall 2017 Recap

Jeffrey Mack -
assisted funnel
Customer Engagement

The Assisted Funnel: The Missing Piece from Your Customers’ Journey

Jeffrey Mack -
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