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The Reality You Don’t Want Your CFO To Know About

Your service model is costing your company too much to create a worse customer experience. See how a seamless service model can impact your bottom line.

“Digital Customer Service” Named to Forbes’ List of Top Business Books...

The book, Digital Customer Service, joins the ranks of works by noted authors like Fred Reichheld and CX thought leader Dan Gingess.

Confidence in the Cloud: Consistently Connect with Customers

Customer communication is crucial. Learn how Glia is architected to keep customer service up and running, even during major Cloud outages.

2021: Prioritizing Customer and Rep Experience

We look back on the top articles of 2021 and how Digital Customer Service has reshaped the customer experience and improved service delivery.

Gratitude for YOU, the Digital Customer Service Community

As 2021 comes to a close, we are reflecting on the amazing experiences that we’ve had with customers, partners, and the broader financial community.

How to Reinvent Customer Service–OnScreen

Kate Leggett of Forrester and Glia’s Rick DeLisi discussed how companies can reinvent customer service OnScreen. View our recap.

The Race To Keep Up With Customer Expectations

Neglecting customer service, falling short of customer expectations and failing to meet customers where they are is like running with lead shoes.

Rev Up P&C Insurance Sales with a Seamless Customer Journey

The digital customer experience is driving sales for P&C insurance. This fun infographic highlights the benefits and how to rev up sales.

Chat is No Longer Enough to Deliver Customer Service

Is web chat enough to deliver a seamless customer experience? We delve into why chat alone is not enough.

See The World The Way Customers See It

Do you think ABOUT your customers or think LIKE your customers? Digital Customer Service can help visualize and improve the customer experience.
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