The book, Digital Customer Service, joins the ranks of works by noted authors like Fred Reichheld and CX thought leader Dan Gingess.
Customer communication is crucial. Learn how Glia is architected to keep customer service up and running, even during major Cloud outages.
As 2021 comes to a close, we are reflecting on the amazing experiences that we’ve had with customers, partners, and the broader financial community.
The digital customer experience is driving sales for P&C insurance. This fun infographic highlights the benefits and how to rev up sales.
Is web chat enough to deliver a seamless customer experience? We delve into why chat alone is not enough.