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Lately it seems like everyone is talking about AI (Artificial Intelligence) and its impact on customer interactions. In the world of digitally based enterprises, companies are exploring every way that AI can assist in providing a better customer experience. This has led to a burgeoning interest across many industries in what is called Conversational AI. What is Conversational AI? At SaleMove, we define Conversational AI as the use of artificial intelligence in real-time customer communications. Most commonly, Conversational...

On the latest episode of Movers & Shakers, our Co-Founder & COO, Justin DiPietro, sits down to discuss the hype around conversational artificial intelligence (AI) and offers insight into how SaleMove views the future of bots. According to Justin, Conversational AI, most often in the form of ‘chatbots’, typically falls into one of two categories, logical conversation or natural language processing (NLP). Logical AI essentially acts like a form that gets filled out, but is structured as...

There is certainly no shortage of hype around the topic of artificial intelligence (AI). Every day we find grand proclamations about the arrival of next-level bots, machine learning, and AI - that may or may not kill us. But, like most “next big things”, what you read is not necessarily what you get. In fact, the current state of AI is a far cry from the “end all, be all” we often read about. In a Perfect...