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This post is a special guest post written by Rich Shugg, Senior Director at AutoBytel. Wikipedia defines revolution (from the Latin word revolutio which means “turn around”) as a fundamental change in political power or organizational structures that takes place in a relatively short period of time when the population rises up in revolt against the current authorities.   And Aristotle described two types of political revolution – the first being a complete change from one constitution to another and the second...

In the past few years, bots have exploded in popularity far beyond Siri. Facebook Messenger now has 11,000 bots for users to speak with, from an Invisible Girlfriend that acts as a custom digital girlfriend to a BFF Trump bot that replies to queries with quotes from presidential candidate Donald Trump. Of course, bot software also automates more serious tasks, like recruiting workers for open job positions and monitoring customer interactions. The advancing technology leads some, like...

According to the most recent Accenture Global Consumer Pulse Survey measuring the experience of 24,489 customers in 33 countries across 11 industries, “52% of consumers have switched service providers over the past year due to poor customer service”. In the United States alone, Accenture claims that the estimated cost to companies for customers making this switch is $1.6 trillion in lost revenue. But, what do these customers mean when they cite poor customer service as the reason...

As most of you know by now, SaleMove’s vision is to meet or exceed the in-person customer experience online. When we refer to the “in-person” customer experience, we think about the high-touch engagements that are possible when doing business face-to-face. Seeing someone’s face, hearing their voice, and being present together are all important pieces of the live customer experience. These are the pieces that we strive to bring online. We recently connected with one of our customers...

Retail banking (or consumer banking) accounts are a large part of any bank’s portfolio. While corporate accounts come and go with the ebb and flow of today’s market, consumer accounts can be relied upon to provide stability for a bank through the ups and downs of an ever-changing economy. BAI  claims that “For most banks, their retail franchise is the most valuable part of the company.” For this reason, it is no wonder that there is so...

One of the great benefits of doing business in person is the ability to have a face-to-face interaction. Being able to put a face to a name and shake a hand goes a long way in influencing a purchasing decision. As business increasingly shifts online, how can prospects receive the same level of interaction from the companies they’re engaging with and buying from? At FinovateFall 2016, we provided a glimpse into some of the great ways...

Over the past few years, fintech has disrupted traditional financial services by putting customers first. According to a PwC report, 53 percent of financial institutions see themselves as customer-centric compared to more than 80 percent of fintech companies. As one global banking executive says, “We thought we know our customers, but fintechs really know our customers.” Emphasizing a seamless customer experience is growing even more important as services become more automated and individualized. Here are a handful of...

Earlier this month, Apple opened a new branch of its retail stores in southern Manhattan. Apple World Trade Center welcomed huge crowds of zealous fans and customers, elated at the chance to sample the newest offering from the company. Considering the hype and magnitude of runway for any new Apple product, the enthusiasm displayed at the grand opening wasn’t unexpected. The cheering crowds, meticulous building architecture, and grinning employees remained synonymous with the brand. Only one thing...

A few weeks ago, we had the pleasure of demoing some of the newest features we've released at the annual FinovateFall. For those of you who were able to attend, fear not! Here's a video of our session. We'd love to hear from you, so please leave a comment or schedule a free demo....

A lot has changed in the short amount of time since the day the United Kingdom formally severed ties with the rest of the European Union. We affectionately remember this day, June 23, 2016, as Brexit. The decision of Brexit by UK diplomats has been called into question by fintech experts around the world, especially given that London’s hard won status as the fintech hub of Europe has come under threat.   The Financial Hub of Europe...