Customer Service Is Everywhere
For many companies, one common assumption is that the burden of the customer experience falls solely on the customer service representative. While they are...
Does Great CX Result In Free Advertising?
One of the most iconic stories of customer experience marketing comes in the form of a tale about a stuffed animal named Joshie the...
What Is Customer-Centricity?
With companies striving to stay one step ahead of their competition, the customer has become more valuable than ever before. Companies are moving towards...
On the Podcast: Gaining Insight from Customer Journey Mapping with Kerri...
On this episode of The CX Show, our co-founder and CEO, Dan Michaeli, sits down with Kerri Nelson, co-founder and CEO of CustomersFirst Now,...
Is Customer Experience The Driving Force For Your Company’s Success?
If you were to ask yourself “What’s the key to winning over a customer”, what would you say? In year’s past, answers like “price”,...
Can Your Business Compete on Customer Experience?
Steve Cannon, the CEO and president of Mercedes-Benz USA, has said that “Customer Experience is the new marketing.” Companies and customers alike have embraced...
The Power of Visual Engagement
Those in the world of Neuro Linguistic Programming (or NLP), have discovered that most people prefer a primary channel of communication. Some people are...
On the Podcast: Understanding Voice of the Customer with Ernan Roman
Welcome to CX Insider, Glia’s podcast on Customer Experience. While the name of our podcast has changed for 2018, the thought provoking conversations we'll...
Leveraging AI to Empower Your Customer Support Representatives
The recent shutdown of Facebook’s M, a human-assisted AI chatbot, has caused some people to write-off conversational AI. While it’s true that this was...
Why Negative Feedback Is Better Than No Feedback
There’s one simple truth for any company out there providing a product or service: negative feedback stings. The goal for any customer experience is...