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It has only been two years since Microsoft purchased Skype for $8.5B (at a time when Skype was generating around 800M in annual revenue). While Skype's revenue may have grown slightly since then, I would bet the farm that that the software will be dead (or in a vegetable state) in less than 5 years. Is that a bold statement? Not especially because if you think about it, what does Skype really have going for it at this...

Throughout my life I have spent hundreds of thousands of dollars hiring contractors. I have usedOdesk, Elance, Houdini, Fiverr, Amazon Mechanical Turk and many other services that have assisted me in hiring and managing people all over the world. That said, I lost time and money before I finally started to understand how to properly hire and work with contractors. This post is some distilled lessons that I can share from my experiences. SaleMove is based out...

Lets talk about "chat-speak" for the modern day consumer. Chat has been around for almost 20 years and in that time there are a few phrases that have become staples. "How may I help you?" (a question that is as old as retail) is one of these phrases and is the most common way to start a conversation. Lets take a look at 3 reasons to stay away from classic chat phrases and then lets look at...

Chances are when you think of internet advertising your are thinking of purchasing keywords on Google. Given that Google has ~75% of the search market, it definitely makes sense to concentrate advertising efforts there. That being said, your dealership may want to take a second look at Facebook. Unlike advertising on Google, the goal of Facebook advertising is not really to drive clicks to your dealership websites. Instead, you should think about Facebook as the new...

In design, the concept of “the crystal goblet” explains that a glass should be made of a clear material in order to showcase the liquid that it holds. In other words, the best tools are those that let the content or the message shine through. When it comes to communicating with online customers in real-time, the tools we use should be “invisible” — this means that they are so easy to use that they allow us...

Introducing the brand new SaleMove Managed Automotive Robot Chat (MARC)! Why bother developing rapport with your customers when MARC can focus on charming your customers for you! Try speaking with MARC (click above) using some of the phrases below to see him in action: I am looking to buy a car I want to buy a car How much is this car? Is this car available? Or make something up! MARC is just like having a coffee guzzling sales...