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The SaleMove Blog

The Apple Store's Evolution of Customer Experience

Earlier this month, Apple opened a new branch of its retail stores in southern Manhattan. Apple World Trade Center welcomed...

5 Aspects of a Smart Mobile Experience

From long hold times to unresponsive representatives, customer service can become more laborious to the consumer than it is...

How SaleMove is Keeping Up With These 4 Trends in Banking CX

In a recent Forbes article, customer experience consultant Stan Phelps highlighted four current CX trends in the banking...

3 Customer Experience Banking Success Stories

We’ve discussed the strong numbers behind these strong customer experience strategies and taken a look at how they impact...

The Key to Banking Success: Competitive Rates or a Great Customer Experience?

Competitive interest rates are used to influence both the market value of bank assets and the customer’s ability to repay...

There's a Human in That Bot!

From Facebook to Apple, some of the biggest tech companies are turning to bots in an attempt to simplify the online purchase...

5 Pain Points That Show Why Omnichannel Customer Support is the Next Step to Great CX

Successful companies understand that the customer experience doesn’t end once the sale is completed. Although not as sexy as...

The Pavlovian Nature of Customer Experience

There are many potential touch points between customer and brand that result from a customer’s awareness, advocacy, and...

How to Build and Seal the Customer Loyalty Loop

If you were asked to think of an image that represents the word “infinity” you would most likely think of a sideways number...

5 Companies that Evolved by Embracing New Tech

Today’s business landscape is often in a state of flux. Whether these changes are cultural, economic, or technological,...

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